Summary: Beware buying this item from Amazon. I ordered it and did not receive the right product. After they confirmed that they sent the wrong one (after much fanfare and arguing) they said they would ship the right one. I waited half a month only to recieve an email saying my order was cancelled because they didn't have it. I am using this for my business and they made me lose a lot of time.
Summary: I received this scanner from a low-price Amazon merchant, cincynow, promptly and in apparently good condition. Set-up was straightforward, and I began my big photo-scanning project of about 1,000 photo's of various sizes by sorting them by size. The feeder had difficulty with many of the older, thicker photographs, and the manual advises that it will not feed Polaroids.
Summary: Buried in the Trouble Shooting guide is an advisory that the 2480 may have problems talking to your computer if you run Windows XP. Epson refers you to a patch in the CD if you recieve connectivity error messages. I loaded the patch and the scanner still locked up. Based on the number of rave reviews, I'd guess that this is an infrequent problem. But if it hits you take the thing back before you pull your hair out.
Summary: Had it for two days of misery. 1st s/ware CD didn't work, called Epson on MY DIME !! 5-7 days to get one, took 3 hrs to install the 2nd one. Listen Up : THREE and ONE-HALF minutes to scan/copy a simple 100 word B&W text doc ...I flat out couldn't believe it. Thought it was scanning at high DPI for photo .. after 30 min. search, it was set at 150 dpi. I had two average HP scanners for 7-8 yrs [ 5P & 5200C ] have the nice PaperPort scanning suite ... know my scanners ...
Summary: It's been many years since I've worked with such an unreliable peice of hardware. Of the 10 times I've tried to use it, it has only functioned properly once. Changing cables, restarting scanner, restaring computer, re-installing software.... nothing. When you really need it to work and it consistently fails leaves you're left feeling very frustrated. Do yourself a favor and pay the extra money to get a scanner that will be reliable. This scanner isn't.
Summary: The manufacturer claims this product will install on Windows 2000. Eventually it will, however the installation software fails to notice that a file it attempts to copy to is in a 'Read only' state. This causes the setup process to fail with a nearly useless error message. In addition, if you attempt to register the product online the response to the Internet dial up is: "you have reached a number which is disconnected or no longer in service".