Reviews and Problems with Epson Perfection 2400 Photo
Showing 1-7 of 7
19 November 2005
Summary: Controls and instructions for this scanner are awful, and mine developed a habit of quiting just as it was completing the scan! Epson support would never answer the phone. I am using Mac 10.4.3.
Summary: Was given this product as gift at Christmas. Was supposed to work on an IMac with a OS of 9.2. Had problems from the original installation. Called Epson (in California) and was advised to download a new driver. It was 10.5meg in size and after downloading and installing, the scanner continued to give me problems. It would scan a 35mm slide but would not enlarge it and would not print anything but a 1"square pic.
Summary: The Epson 2400 photo is a very nice scanner and is capable of producing excellent results. Unfortunately, that is where it stops. Like all Epson products it is let down by software. Quite simply the software does not work. The "Smart Panel" is about as stupid as you can get and crashes frequently in Windows XP, many of the push-button "functions" just will not work. Even in manual mode the dialogue boxes are difficult to follow and do not function as they should.
Decent, but OS X is treated as a second class citizen
12 July 2003
Summary: Caution to buyers. Epson software on both Mac and Windows is questionable at best. Mac OSX I started on my preferred platform, running Mac OS X 10.2.5. Right off the bat, I had to go to the Epson web site for compatible drivers as the Install disc software only supported OS 9.x. After installing the appropriate drivers, I opened Photoshop 7.0 and tried to initiate a scan of 4 slides from the Import menu item.
Summary: I read the other reviews complaining about the Epson software, and figured those people just didn't know what they were doing. WRONG! They were right. Smart Panel does NOT work. The buttons on the scanner can be configured to work with other programs, but one has to spend some time digging to figure this out. I have spent an entire day on this -- trying the updated drivers, etc., etc. Why Epson passes off the Smart Panel support to the 3rd party Newsoft is beyond me.
Summary: I am dispointed. The software is limited for scanning films. You cannot select a picture of a negative film, it wants to scan the whole 6 pictures. That's a lot of memory and most of all a lot of time wasted. I had a green background with some negatives that I can get rid of with a manual corrections with the driver, but each time I pre-scan it forgets about the settings and do it wrong again. You can't have it do automatic color corrections with corrected settings.
Summary: The Perfection 2400 scanner is the first Epson product that I have bought. The scanner and software installed on my HP Laptop running XP Pro. The photo scans are fine, however, the Copy applet does not recognize my HP p1100 printer. I contacted the Epson support line and they recommended that I set up a dummy Epson printer. The copy utility will now run.