Summary: The item would not charge, and therefore I couldn't access any of the documentation that supposedly is on the base. The product appears to be manufactured in France, and the support site didn't show this device as applicable to the US market. I finally e-mailed their support organization, and received a response a week later. Unfortunately there appears to be no way to replace the batteries, so I was instructed to return it to the retailer. So basically [...
Cons: Didn't work, Difficult To Use, Poor Manufacturing, Slow Mfg Support
Summary: First unit wouldn't charge or turn on. Returned for a replacement & the same thing happened. Turns out that the receiver won't charge or work with a dead battery. Had to remove the battery & charge it - at the direction of Dane Electric US support. That fixed it and the results were better than expected. The Zpen tracks text, both printing and script, and handles drawings. The text recognition software works extremely well.
Pros: Adequate Storage, Easy To Use, High quality tracking
Summary: I would've give this a better rating, but the receiver battery was dead when I received the item, and the the pen batteries didn't last more than a day more after replacing the receiver battery. The company indicated that it may have been sitting on the shelve too long.
Summary: First I ordered I plugged in to the USB port. light came on, Windows recognized and installed as expected, light went out. Wasn't able to charge it or turn it on. Tried resetting per instructions. Still same results. Called JR customer service. They issued return shipment authorization. I ordered a new one. Second produced the exact same results. I'll be calling JR tomorrow to ask for a return on this one also.
Summary: I have owned the Zpen for one week, so far I have had only great experiences with it. Just be patient with the hand writing recognition set up - takes about 20 minutes - and you will not be sorry (it is about 99% accurate). The included software works fine - with one click handwritten notes are converted to an MS Word document.