I purchased this product specifically for the feature of being ...
Mark A Fogel, Amazon
22 January 2015
Summary: I purchased this product specifically for the feature of being able to sync my scanned cards with the mobile app. I pay an extra annual subscription for this service. This syncing feature does NOT work (I tried on 2 different laptops (Mac and Windows), using 3 different browsers. Tech Support at Cardscan (CircleBack Corp) has no idea how to fix it, and now no longer bothers to respond the email requests for assistance.
Summary: I was extremely disappointed to discover after my purchase that this unit does not support Outlook 2013. The Outlook integration was the differentiating feature that lead to my purchase. I find it quite dishonest by Dymo to highlight the Outlook support in the product description, but not be clear about this very important limitation.
Summary: I SHOULD HAVE LISTENED TO THE FIRST COMMENT FROM RODYA... I AM HAVING THE SAME PROBLEM AND NO TIME TO SPEND HOURS ON CUSTOMER SUPPORT... I WILL SEND BACK THIS CARD SCAN AND JUST DO WITH OUT... PAST CARDSCANS WERE GREAT, I NEEDED TO UPGRADE (OR DOWNGRADE IN THIS INSTANCE) BECAUSE I HAVE SWITCHED OVER THE APPLE AND THEY DON'T INTERCHANGE....YES LOVELY, BUT WHAT HE/SHE SAID IN THE LAST PARAGRAPH IS CERTAINLY CORRECT...
Summary: This product will not work with Outlook 64 bit, DYMO suggests you downgrade to the 32 bit version! There is not a fix, upgrade or software revision to solve this problem. They suggest you use their contact software, then export to a vcard and then import into Outlook. This will loose the image of the card, The instructions and DYMO brochure do not mention the 64 bit issue. Only after installing software and trying to scan a card to outlook do you get the error message.
Summary: Nice, used unit. Disc with software dated 2008, and could load easily. Could not activate since I didn't have serial # for software - called CardScan and they gave me two different serial numbers - neither one worked. They need to solve the problem ASAP or I return the unit. Not good - and has taken up too much of my time for a simple order.
won't register, no support, can't use it, it's going back
Scott F. Hall, Amazon
23 August 2013
Summary: bought this thing to replace a CardScan that stopped working a few months ago ( half-accepted a card, then jammed). needed it for a weekend dedicated to paperwork and importing a few hundred cards. installation worked ok, but couldn't register it. wouldn't complete the process, just hung there after plugging in the PIN. Option to activate by phone suggested to call but left no number.
Summary: You have two choices: Outlook add-in or their software. Neither is compatible. Windows 8 was released in October 2012, and by now, you think there would have been a plug-in or upgrade. Disappointing.
DYMO needs to make Cardcsan worth buying new versions from them.
7 June 2013
Summary: Cardscan ver 9.0 isn't as good as the older ver by Cardscan, ver 8.05 and this scanner, nice looking but by now, DYMO shopuld have developed a scanner that scans both sides of a business card - most write notes on cartd backs.