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Canon-dr-2020u.33284757
6.8 out of 10

Canon DR-2020U

The imageFORMULA DR-2020U scanner enhances office productivity w Read more

Great Deal: $629.00

Reviews and Problems with Canon DR-2020U

Showing 1-10 of 14
Overall 2
2.0

Not Compatible with Mac Operating System

Jackolope, Adorama
26 November 2013
  • Excerpt: This scanner is not compatible with the Mac OS operating system and there are no programs that will allow the Mac to use this scanner. Look elsewhere if you are considering buying this scanner.
  • Cons: Difficult Setup, Poor Software
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Overall 2
2.0

User Review

Jackolope, Adorama
26 November 2013
  • Excerpt: This scanner is not compatible with the Mac OS operating system and there are no programs that will allow the Mac to use this scanner. Look elsewhere if you are considering buying this scanner.
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Overall 2
2.0

Haven't been able to use it do to errors

Andres Gutierrez, Amazon
15 July 2013
  • Summary: I was very motivated to receive and use for the first time my Canon scanner to reduce my big physical document clutter, but since I received it and struggle to set it up to try and make it work, it has not even given me the chance to scan one single document. I am trying to get support from somebody local at my town, contacted a support service, and they are supposed to come in and check it today. So let's see if it can be solved in any way... I HOPE!
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Overall 2
2.0

Dumpster filler

mousenut, Amazon
28 June 2012
  • Summary: I had 18 of these to start and 2 years later I have 4 that still work. During warranty 5 were replaced with refurbs and 4 of those 5 broke again. They get an error that says they are "locked" and never recover. Junk junk junk.
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Overall 2
2.0

Junk!

California Reviewer, Amazon
13 May 2012
  • Summary: Bought two of these scanners. They worked fine for the first few weeks, but now constantly say that the scanner is locked when it is not. Tried cleaning the screen, removing virus protection, and everything else, but nothing works for more than a scan or two. Canon support is awful. They keep shorter hours for scanner problems than other equipment, and email support clearly has given up on this product. Takes forever to warm up.
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Overall 2
2.0

Consistently unreliable

seattle_26, Amazon
16 March 2012
  • Summary: We purchased 4 Canon DR-2020Us for my office over the course of a one year period (from mid-2010 to mid-2011). At first, they worked flawlessly. But after a year of operation, 2 of our 4 scanners ceased to function properly. Then a third one failed after just 8 months of operation, and Canon sent a replacement. So now we have just one of our original Canon DR2020Us that is working as it should (after 9 months of operation) albeit with some auto-feed issues.
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Overall 2
2.0

Junker

M. A. Mitchell, Amazon
11 May 2011
  • Summary: I purchased 3 of these units. They all have the same problems frequently. Unable to detect the paper in the sheet feeder, not found by the computer and does not respond to any button or software commands. Usually power cycling the scanner will resolve but the problems always return. I have not discovered a way of resolving the failures. The lack of reliable operation has caused all 3 units to be sent to the junk room and replaced by other more reliable brand.
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Overall 2
2.0

Bad sheet feeder

TG "Kindle Man", Amazon
23 February 2011
  • Summary: Sheet feeder on scanner worked for about the first week OK. After that it started jamming regularly and feeding in several to 10 pages at once. Now it pretty consistently jams every feed - terrible experience. I purchased through Technology Galaxy - another bad experience. They recommended this scanner as one of the best for the price (over $600) and when I called to tell them it was jamming up and feeder did not work they said that is between you and Canon - no refunds,...
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Overall 2
2.0

"Release the lock switch. After releasing the lock switch, press the STOP button"

SamC, Amazon
9 December 2012
  • Summary: My experience mirrors the previous reviewer almost exactly. This is a shame, because the scanner for the first 18 months did a really useful job: Easy to set up, quick operation & good quality output. I have a number of other canon products (cameras & printers) and would normally be a supporter of the brand.
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Overall 2
2.0

Be very careful buying this!

Charlie Shaw, Amazon
9 February 2012
  • Summary: We invested in this for light office use because of the feeder tray and my previous positive Canon experience. It was used lightly for several months and performed fine. However, within a year, it errored, suggesting that we should "Release the lock switch. After releasing the lock switch, press the STOP button".
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