Summary: I was very frustrated when trying to get this scanner to work when I upgraded to Windows 8.1. The customer service email was confusing and I was disgusted. I finally called and connected with a person who was able to tell me exactly what to do. It worked! Thank you Canon for your live people to help! I've had this scanner for 2 1/2 years and I really like it. It is easy to use and I recommend it.
Summary: I am a complete technophobe and technologically challenged as well, and I was able to install and use this immediately. I quickly learned how to make pdf files with it so that I don't have to babysit a fax machine to send lengthy documents. I cannot say enough how easy it is to use this machine. It is small and doesn't take up much room in my very cramped office.
Summary: We use Canon scanners and the CapturePerfect software successfully at work, so I decided to buy the entry level scanner for home use on a Windows 7 machine. I ordered through Amazon -- they were the least expensive, and the scanner arrived quickly. I have been using it all week to scan the contents of my paper files and put them in folders on my computer. I have probably scanned 500-600 documents so far.
Summary: I thought long and hard about spending this much money for a scanner but since I'm a genealogist (amateur) I have alot of pictures and documents to scan I went for it. And I was not disappointed. This little machine can handle it very well and most importantly very fast! I had been scanning on an EPSON flatbed 3 in one printer, copier, scanner but it was PAINFUL from a time perspective.
Summary: Beware - Amazon claims this comes with Adobe Acrobat Standard software ($200 retail), it does not, it ships with some junk called eCopy Pro Office. Amazon customer service allows you only the choice of return or keeping it and contacting the manfacturer. False advertising! Never would have bought something with knock off software, shame on Amazon and Canon. Go for Fujitsu, they claim theirs does come with the latest version of Adobe.
Summary: So far the scanner has done well (3+ weeks). The only issue I have is the exit of the scanned paper. IMHO the extended tray is flimsy . They could have made a nice solid wide exit tray that folds. I'm constantly worried that somethig is going to fall and snap it off. Knowing what I have now, I would buy a faster scanner as I am always waiting on the scanner. I do very much like the one puch buttons on the right side.