Reviews and Problems with Adesso NuScan 2100U Bar Code Reader
Showing 1-7 of 7
Decent product, but poor support
21 February 2014
Summary: The product seems really good and I think it's worth the price. it worked exactly as advertised for me, except when I plugged it into my Mac. "No driver required" is true, but you do need to configure it as a keyboard in System Preferences which is missing from the instructions. They replied with a vague answer immediately, but it was so vague I had no idea what to do.
Summary: These barcode scanners are inexpensive and easy to use, but seem to take a bit longer to read high-quality barcodes than I would expect. Beware of the company's product page which claims RS-232 communication capability, which it does not have. Also, documentation (online and included) is very poor, and customer service is terrible -- it took 9 days for their helpdesk to respond initially and we're at day 12 or so (21 total) waiting on response number 2.
Summary: I purchased this product to work with quickbooks. The scanner seemed to work fine, when scanning barcodes into MS Word or other 'test' programs. Unfortunately, the program was purchased to scan codes into the 'items' field of a quickbooks receipt. For this, the reader was horrible. The scanner would randomly loose characters; only scanning properly about 5% of the time. I called tech support at Adesso. It took many phone calls to reach a real person.