Excerpt: I bought this product to increase my router range, I already have a Netgear router, however when trying to establish connection the extender would not connect. It has been less than 6 months since my purchase and I've tried to return the product to Staples, in store, and was told you only have 14 days to return ANY technology product bought either in the store OR online.
Excerpt: I wasn't able to set it up to work with Safari. The tech support was from India. I couldn't understand him and had to repeat his instructions. I spent over 30 minutes trying to make this work. Very unsatisfactory.When I bought the item at Staples the clerk said I just had to plug it in.. It was not easy. I had a friend try to help that was knowledgeable and he finally called the 800 number. I told the clerk I had a Linksys router to pair it with.
Summary: I was very disappointed to open the box to see it was the wrong item, it was a black square router type Netgear wifi range extender. And on top of it, it looked used, did not even work. I went to my local Walmart and returned it. First Walmart did not want to take it because it did not match the item on the receipt. (Duh!!) That is why I am returning it. Second Walmart took it with no problem.
Excerpt: I bought this because of the good reviews and the fact that I have a Netgear router. It did not work out of the box. It took me 2 full hours to try to set it up, including 1.5 hours on the phone with Netgear technical support. After all that time, they told me that it was a problem with the range extender and I needed to take it back and get a new one. This is after I had already waited a week to receive it from Staples.
Excerpt: Pros: Easy to set up. Cons: weaker signal then the device I was extending and very loud whistling noise. It was easy enough to set up. You connect to the wireless network, maintain the same settings as your current wireless. However, I had stronger signal from my Verizon modem then I did sitting in the same room as this device. Also, the device makes a funny whistling sound. I have to admitt, Staples took the device back with no issue.
Excerpt: This is the second Netgear N300 WiFi Range Extender which I have attempted to use. The first one proved to be defective, after 2 hours of attempting to connect with my Netgear router, and 2 more hours on the telephone with Netgear tech support. I returned that Range Extender and purchased a second one.
Excerpt: The range extender did not work, period. The device turned on OK, found and connected to the WIFI router, but did not extend range at all. Did not extend WIFI range regardless of where it was placed relative to the router. May have been defective? Returned it to the store.