Excerpt: Could not get Router to connect to internet. Checked with service provider and they could see it on the modem and saw no reason why it shouldn't work. Called netgear customer support and they connect me with a tech, not their tech as I thought but an outside firms tech. They offered to fix my computer so netgear router would work for only $189. I said never mind but then found a popup on my computer that said if I was having problems with netgear call this number.
Excerpt: Netgear Tech tried for an hour to set up with no results. CenturyLink said was a third party product, but would try to set up. No results. I was forced to buy a CenturyLink product, but still needed tech support to set up. NetGear product probably works fine with other internet provider, I just don't know.
Excerpt: Customer Service (whatever country they are in--NOT U.S.A.) is terrible. They read off a script and could not answer general questions regarding issues with signing into the router. Could not sign into router after repeated attempts. Obviously, this is a problem for numerous others as indicated by Google search.
Excerpt: Just quit working after 9 months. I had what tech support said was probably a software issue (based upon diagnosis from LED lights only) - free tech support expires after 90 days from purchase, so to reactivate tech support and fix my problem would cost 80 for 6 months or 120 for 1 year - this equals or exceeds the cost of a new router! Even then, it might not even be a software issue, but had to pay to find out.
Excerpt: I purchased this wireless router for a new installation, when the service tech tried to install it he had great difficulty, after 1 1/2 of thinking it was an issue on their end we finally realized that the router was used. I did think it was strange when I purchased it the box was empty on the shelf, when I went to pay for it they said they had to get the router out of the back.
Cons: Difficult To Set Up, Not Functioning, Not Secure