Summary: I have not contacted Netgear. Sounds to me as some sort of static or heat issue might be effecting the speed downgrade.
Pros: 16 ports more then I ever need
Cons: It requires reset of power every 1 month or so, noticed this after internet became sluggish speednet reported only 9Mb down speed. I have reset all other gear with no resolution, until I reset the switch did the speed jumped back up. Not sure what it is but I have read similar reviews from few others in regards of FS116 and FS108 .
Summary: Bought this switch for running big XBOX LAN parties. Now we are able to get everyone's boxes connected without the headaches of trying to link multiple switches together. and we can still connect to XBOX Live for anyone needing updates or for downloading DLC. Game on!!
Summary: I needed a simple switch to give me additional network ports for my home network. The price on this was great. I mean seriously, you just plug it in and go. I couldn't ask for anything simpler. And I didn't want anything more complex. The nice thing is if I want to get more complex and secure, this switch can still do that.
Summary: I ordered the switch on a Monday evening and received it on Thursday morning. I removed old network switch, plugged in the new Netgear switch, and system was up and running instantly with no further problems.