Summary: I ordered the device late Thursday and got it on Monday. The device was in excellent shape however we had an issue using it on our network. I emailed them late on Monday and they responded back within a couple of hours and resolved our issue. I would use them again and would strongly refer them to others.
Summary: I purchased this item regardless of the negative reviews. Afterall, everyone can find something negative to say - some more easily than others. I saw a lot of positives and figured why not give them a shot. I learned my lesson. The first system I got was not just locked...it had obviously been used prior to being sold. Even though it was listed as new. The IPs were nowhere near default, the password was far from default..
Had two units die after exactly 24 months of service
25 October 2013
Summary: Quality control seems to be an issue with Linksys. I had two units fail in October 2013 in two different locations after exactly 24 months in service. A repeat of what used to happen with my old purple Linksys brand routers in the early 2000s. I replaced with the newer non-Linksys branded Cisco SPA112. Hopefully dropping the Linksys badge means dropping the quality control issues linked to them.
Summary: The first thing I did was update the firmware. It has a ton of options, most of which I don't know how to use, but I configured it with my provider VOIP info and it worked immediately. The sound quality is much better than the Linksys PAP2T unit the service provider sent me.
This device is rock solid. Well tested, reliable, and "just works".
E. Berry, Amazon
15 January 2013
Summary: I've worked with many dozens of these ATAs. They mostly work, but there's almost always some weirdness or bug that you have to work around, if you can figure it out. I've never seen an ATA work so reliably and without any glitch. This seems to be a very well tested device and I hope the software team (especially the QA department) who is responsible for this is reading this - I'm a seasoned software architect and I give you guys 2-thumbs up!