Excerpt: Purchased the wireless router the week before Thanksgiving 2014 and December 24 it would not work. Tried all the resets and talking with the company and still could not connect to the internet. They were nice enough people to talk to, but do not feel should have to go through unplugging and reconnecting cables and wires as much as they expected me to do. It should not be that difficult to get it reworking and I am a senior citizen and not that up on all these devices.
Excerpt: Wouldn't recommend this router. Wish we had gone with a pricier one. Perhaps you do end up "getting what you pay for." Others had recommended a more expensive model at another store, but we opted for this one due to the price and convenience. Wish we had gone elsewhere.
Excerpt: This router and beem problemmatic from day one. The origianl set up with password were wiped out on a required reset. The system disk would not alow a reinstall. The router now defaults to its Cisco model number. As for duel bands, it apparently does not work well with all smart phones and clearly has capacity issues. I was told it could handle the load by the sales guys. He was mis-informed.Just have not had the time to return it.
Summary: My refurbished router died after about 85 days into its 90 day warranty. It took over 3 hours (no exaggeration) on the phone with an incompetent tech who did not know anything about networking or routers to get a replacement authorized. If your problem isn't on their list, don't expect any help. I only got a replacement when he ran out of every single thing on his lists and got authorization from a manager.
Excerpt: So far I have not been able to get this router to work as it should. I'm not able to connect the laptop or the iPad...no Wi-Fi accessibility. There are nowritten instructions that came with the router and the CD -DVD will not go on a second time. So, I'm stuck. I'm waiting for help from relatives when one of them comes to visit.
Looses connectivity whenever there's power interruption
7 October 2014
Summary: I was impressed by other reviews. Somehow it has not worked for me. Maybe because I bought a refurbished item and I did not know why it was refurbished in the first place. This router will hardly connect to my internet or it will not broadcast my internet to my devices. My devices would register the wifi connectivity and show full five bars signal strength but they will be just blank wifi bars with no internet in it.