Summary: Worth taking the time to review..MADE IN JAPAN, for those wondering. I've used it five times now and it performs magnificently. We make only brown rice had a 25+ year old Zojirushi purchased by my hubby when he was stationed in Japan, before we were married. We used it 2-4 times a week for the 23 years we've been married! However, this model is like the difference between a skateboard and a Jaguar...amazingly perfect rice, much better than I've ever made before.
Cons: I am a Chinese and I love to eat rice and know what good rice is. I heard good thing about Zojirushi and would give it a try. I found it's not better than other rice cooker which cost less than $100. This one cost me around $300. And after 2 years use, the lid just doesn't close. My friend bought the same model at the same time with me and it died less than one month.
Summary: I make and eat rice every day, three times a day (if not more frequently). I keep on hand at all times long grain white, long grain brown, basmati, brown basmati, short grain brown, white sushi, jasmine, and brown sushi rice. This means that I not only need a rice cooker that will keep my rice hot for as long as I need that pot to stay hot, but one that can and will cook multiple types of rice consistently and perfectly every time.
Summary: I am not impressed with this rice cooker... for as expensive as it is I wanted something that cooked my rice to perfection.. not mush. The quality is great it just doesn't do a great job of cooking rice. I should have returned it.
Summary: In writing a review about this cooker, I have to say a small story. I saw this cooker in a friend's house, when I traveled to the West Coast (from North Carolina to Arizona) about 4 years ago. It looked rich on the counter top. My wife asked my friend's wife how the cooker worked and what it costs. The brand name sounded unfamiliar and unpronounceable. And my friend's wife said she paid more than three hundred dollars.
inner shell came off and it's dead less than 3 years.
7 June 2012
Summary: I use it for a year and the pot's inner shell came off ( $100 to replace the pot). This morning, I tried to cook and received an error E 06 ( manual said circuit errors, try to use a different outlet, no luck). I called the company and they suggest sending it in for repair. This one is purchased Sep 2009. Made in Japan and quality is like Made in China. I will never buy from this company again. I am Asian and we eat rice every day. I am going back to Tiger.
Summary: I purchased it in January 2011. The cooker has been used 2-4 times a week for the past 16 months. Everything worked great until this morning. The unit would not power up (the display still worked). A board needs to be replaced, and warranty is only 1 year. So, the cost came to be about 16 dollars a month. I am now waiting to hear about the cost of the new board.
The coating of the cooking pan peeled off after 2 years
Yi Zheng, Amazon
19 December 2011
Summary: Haven't used any other rice cooker costing more than $100. This Zojirushi NP-HBC18 was amazing in the beginning. However, after using it almost every single day for about two years, the coating of the cooking pan starts to get peeled off. We have to stop using it and a replacement costs $100!
Summary: I just bought my second replacement pot for this (my wife's) rice cooker - the non-stick scratches if you look at it sideways, and she worries about chemicals leaching into the rice. I think the culprit is a small metal stand grandma keeps using for steaming. Don't get me wrong, the cooker itself works great for many things beyond rice, but for an original $300+ purchase price you'd think the non-stick coating would be tougher - it looks like the first generation Teflon...