Quality concern on both the product and customer service
Kuei-an C., Newegg
15 November 2013
Summary: I had Zojirushi rice cooker for 10+ years before this Panasonic one and never run into Teflon coating issue. I know how to take care of the pan since I grew up with rice cookers but never seen poor product quality like this Panasonic one. And when you need product warranty, not only you need to deal with "foreigner" customer service rep, you also get brush off per their company rule.
Pros: Cook rice
Cons: As an Asian family, we use the rice cooker on a daily basis. In 11th month, the Teflon coated pan started to peel off. Called Panasonic customer service and I have to ship the rice cooker to their outsourced vendor for repair? I asked if they would take picture of the peeled off pan and just send me replacement one, the answer was no. I further challenge if the 3rd party have Teflon coating capability on site, if they don't have that capability they are just going to ...
Summary: Cooking rice is not difficult Cooking rice well and consistant takes some expertise. The Panasonic rice cooker gives you that expertise at the touch of a button. We had a cheap under $20 rice cooker that made rice, but not nearly as good as this model. This is superior in the final products for the table, but just as important, it is easy to clean. The instructions say you can keep rice warm for up to 96 hours.
Pros: I am using this product for over a month now. Very, very good and easy to use, instruction is somewhat hard to read, but you don’t really need it. It's all about load the food, turn it on and forget. Just be creative on your recipes and that’s it. 110% recommend.
Summary: We generally cook brown or white rice. About 30 minutes for white/1.75 hours for brown. Easiest way is 3 cups of either white or brown with 3 cups of water, otherwise you have to do math and who wants to do that. Really like this rice cooker. All parts of the rice cooker are easy clean with wash cloth. Rice comes out nice, moist and fluffy. Good idea to take non-stick pot out of rice cooker right after it's done cooking.
Pros: Compact, Easy to use, Durable, Exceeded expectations, Convenient
Cons: instructions not horrible however needs help