Summary: I purchased the Harmony One in September of 2011, the unit died within 6 months, I RMA'd the unit via logitech only to have it fail again just after it's 12 month warranty expired. Logitech is unable to provide me repair service and had suggested I buy another remote.
Summary: It is a terrible shame that such a good remote would have such a terrible support system.
Pros: Does almost everything.. The macros are great, device coverage equally good..
Cons: SETUP SETUP SETUP..... Some genius decided that an "online only" setup was the cool way to go.. FAIL... while the database of devices is spectacular.. the servers themselves are horrid at best (see the Logitech forums, literally hundreds of complaint
Summary: Under no circumstances should you buy this product. It is DEFECTIVE. The re-chargeable battery provided by Logitech will expand over time such that you can't remove. Here's the note from my Logitech support case on the subject:
Pros: Functionally good. Worked with lots of devices. IR is so 1970's, but that's not really the remote's fault - devices are stuck in the 20th century.
Cons: Per Logitech: "the reason why we do not have the instructions on how to remove a bulging battery is because we do not recommend to remove it. This may cause harm to you and to the remote if you try to remove the remote by force"., Need I say more?
Harmony remotes are great. This one is not. Don't buy.
18 April 2012
Pros: This is a well designed remote, with significant software improvements over the 880 that came before it.
Cons: You'll love it for 3-4 days until you realize that's how often you need to charge it., Remotes fall off teh couch occasionally., The first time you drop your brand new, still under warranty Harmony One, the screen will immediately stop working.
Summary: I have owned this remote for less then 3 months. The screen went white with distorted black images. I called tech support and they informed me it had been abused. To my knowledge, the remote had not been dropped and shows no sign of abuse.
Pros: Easy set up & Mac Interface
Cons: Pathetic Touch Screen - Broke in less then 3 months with no abuse!
Pros: Some very good concepts, one touch to turn all all devices needed for an activity
Cons: I have purchased many Logitech products over the years and the way the quality has gone down is shocking. I replaced a Harmony 880 remote that I've had for 5 or 6 years with a Harmony One. One thing that I didn't see anywhere is that the Harmony software will not install on Windows 7 64 bit. That...
Cons: The programming of this device depends on the contents of a database. Perhaps the most mainstream devices have accurate information, but mine seems to get grief with timing issues. Have spent many hours with tech support over the last month. Still cannot get the thing to stop causing intermittent...