Summary: I purchased the Harmony One in September of 2011, the unit died within 6 months, I RMA'd the unit via logitech only to have it fail again just after it's 12 month warranty expired. Logitech is unable to provide me repair service and had suggested I buy another remote.
Summary: It is a terrible shame that such a good remote would have such a terrible support system.
Pros: Does almost everything.. The macros are great, device coverage equally good..
Cons: SETUP SETUP SETUP..... Some genius decided that an "online only" setup was the cool way to go.. FAIL... while the database of devices is spectacular.. the servers themselves are horrid at best (see the Logitech forums, literally hundreds of complaint
Summary: Under no circumstances should you buy this product. It is DEFECTIVE. The re-chargeable battery provided by Logitech will expand over time such that you can't remove.
Pros: Functionally good. Worked with lots of devices. IR is so 1970's, but that's not really the remote's fault - devices are stuck in the 20th century.
Cons: Per Logitech: "the reason why we do not have the instructions on how to remove a bulging battery is because we do not recommend to remove it. This may cause harm to you and to the remote if you try to remove the remote by force"., Need I say more?
Summary: A great product and was my favorite Christmas present that I received this year. Heck, even my kids can now easily play games on the xbox, watch TV via cable, and watch DVDs without having to use multiple remotes: even the 5-year old can use the remote!
Pros: Love the programming capabilities, especially the ability to place delays between commands. Had a problem where the Harmony was sending the commands too fast to the device, and the delay capability was just what was needed.
Cons: Sometimes the remote gets confused about what is and is not turned on. The help built into the remote isn't very good.
Harmony remotes are great. This one is not. Don't buy.
18 April 2012
Pros: This is a well designed remote, with significant software improvements over the 880 that came before it.
Cons: You'll love it for 3-4 days until you realize that's how often you need to charge it., Remotes fall off teh couch occasionally., The first time you drop your brand new, still under warranty Harmony One, the screen will immediately stop working.