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6.6 out of 10

Logitech Harmony 900

Logitech Harmony 900 The Logitech Harmony 900 is a remote c Read more

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Reviews and Problems with Logitech Harmony 900

Showing 1-10 of 22
Overall 2

Buyer Beware: Three reasons not to buy this product

John_C_Fuller, CNET
25 April 2014
  • Summary: Having purchased a Logitech Harmony remote approx. 18 months ago for several hundred dollars (not small change), it just stopped working without explanation.
  • Pros: Easy to use
  • Cons: After 18 months, it just stopped working and Customer Support offer no viable solution
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Overall 2

Do not buy.

stoutfan, CNET
4 November 2012
  • Summary: I have owned two of these remotes. The first lasted six months when it began to reboot on its own, have a fuzzy screen, then finally would not even start. The best that Logitech customer service could offer was, "Is the battery charged?" (Yes, it sat in it's cradle from the time that it started acting up, since it would not work anymore. That did not solve the problem). The first remote was under warranty and was easily replaced by returning the remote to the retailer.
  • Pros: Ease of set-up, RF capability, re-chargeable.
  • Cons: Does not work after 6-13 months of standard use.
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Overall 1

Just through your money down the drain

Itisjustwrong, CNET
27 October 2012
  • Summary: THIS PRODUCT DOES NOT LAST. If you just touch it, sit on it, drop it, hold it in your hand to long it will just stop working and will never work again. If you have taken time and read other reviews they are all true. For the review that say they love the product have not had the product for more than 13 months. It will break and no repair avaliable any where, believe me I have tried. Logitech has really let the consumer down on this product.
  • Pros: It worked day one
  • Cons: - Their approch to out of warranty go away, - No place to have it repaired, - Garrantied to break, - 2 adults get to used it for 4 months then it breaks, - Please have a method to have this product repaired, why not?
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Overall 1

NO macros or sequence programmability.

Somersetdeepak, CNET
18 September 2012
  • Summary: I bought this remote with great expectations. Alas! I am disappointed straight away at the lack of programmable macro commands. How can this be the top universal remote without macros? Logitech calls them sequences and they have been disabled for this model. It reduces the flexibility and functionality of this remote. I have owned Logitech 885 before this. The Harmony 900 is actually a less functional, less flexible remote.
  • Pros: Ergonomic feel and looks., Nice screen.
  • Cons: Not real RF remote., No flexibility because it lacks macro programmability or sequence as Logitech calls it.
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Overall 1

No out of warranty support software rarely gets updated

freeagent404, CNET
12 September 2012
  • Summary: more cons:
  • Pros: controls everything, has RF to infrared box, but only one unit that has to have line of site with everything
  • Cons: software is outdated user experience and slow to setup, slow to switch activities, up to 10 seconds, no out of warranty support, just buy a new one!, overpriced, when a remote that does less than an iPod (touch) costs twice as much
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Overall 1

Extremely limited compared to similarly priced devices.

BillDemp, CNET
18 June 2012
  • Summary: I can't believe CNet called this the best remote ever. Logitech was great years ago, but it's not even close anymore.
  • Pros: Decent ergonomics on the remote., New buttons that correspond to the colored buttons on TiVo and Blu-Ray remotes., RF to IR extender included.
  • Cons: * Cannot program multiple custom steps to a single button press., * Ugly, awkward, text-based, desktop application., * Function support is hit or miss on devices., * No IP support of any kind on $400 remote., * New account required for each new remote.
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Overall 1

2' drop from couch to floor...$165 gone.

cmattcarr, CNET
25 May 2012
  • Summary: If you never, ever, drop your remote...this is the remote for you.
  • Pros: The most erginomical, intuitive, easy to program, user friendly remote on the market (under $750)
  • Cons: It breaks very, very easily. I think perhaps the common chicken egg has a more resilent design. This would be the perfect remote had the design team taken a few moments to study gravity. I suppose that's too much to ask.
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Overall 2

Cheap touch screen/terrible customer service

travisrgeorge, CNET
6 March 2012
  • Summary: Apparently I pressed the touch screen too hard and it cracked. Think about that: it's a touch screen, and you have to press it softly. That's the dumbest thing I've ever heard. So now I can't read anything on my screen. What kind of shoddy material is this made out of? Ever heard of gorilla glass? Your screen is pathetic. To make matter worse my remote was still covered under warranty but they refused to send me a replacement or refund because they said it was my fault.
  • Pros: Customizable
  • Cons: Poor hardware/screen
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Overall 1

Bought Harmony 900 and returned it the same day.

ivanpoj, CNET
27 February 2012
  • Summary: I am still looking for an universal remote.
  • Pros: Had to wait only a couple of minutes until I received support.
  • Cons: After calling the support desk, they told me that the software has some bogs and the driver can't recognize the remote.
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Overall 1

First one crapped out then second both after a few days

staberdearth, CNET
7 February 2012
  • Summary: No can recommend!
  • Pros: Wonderful as both units lasted for a scant few days
  • Cons: Lasted a scant few days, both the original and the replacement.
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