Pros: Worked great for a year and a half and now is useless. Remote didn't always turn on satellite and Directtv so at times still had to manually control systems. What's the use of a high priced remote if I have to do everything myself.
Cons: LCD has completeley gone out and the great customer service of Logitech can only send me a coupon for a discount off of a new remote. Wouldn't waste the money again on another Harmony product.
Summary: Good universal remote! This remote will control pretty much every A/V device you have. Its a good, cheap RF remote in case you have your devices out of site. The only annoying thing is that you have to connect it to a computer and use the logitech software to configure the remote or make any changes to it. Overall its a great buy and is very useful.
Summary: The overall product is good except for the screen, which has broken three times on three different units. Support is great in that they have shipped me a replacement unit every time. The configuration takes time, but if you need support, they are very good, once you get past the phone queue.