Summary: For $99 this should be a much better remote. If you watch movies in the dark, you have to use the glow button, guess what, you will have to replace the batteries once a month at least. Also, Logitech has over simplifed the remote. You can't program individual buttons you have to use their program that only allows you to program devices and not the remote directly.
Summary: The truth of this product is that Logitech has not given any real attention to the customer experience. The remote control setup is by far one of the worst installations I have ever experienced. I felt compelled to write this review because I know how fustrated I got and I am a very tech savy person. Here goes: 1.
Summary: Pros: Web based setup Customizable Cons: Poor keypad design Poor keypad tactile Reliabilty (lack of) Battery life Review: Was very easy to setup online (except for a test drive issue which was annoying). Also had an issue with "Replace Battery" on the display, and the unit was inoperable until I pulled and replace the supplied batteries five times. Not sure what was going on here. Operated fine after that. But...
Summary: This remote has extremely small buttons that lack any tactile response. The IR transmitter is much weaker than the remote that came with each component. This leads to partial reception of multi-component commands that leaves the remote in an incoherent state where it thinks the componets received all commands. I returned this product after 1 week.
Summary: I was unable to use the H-688S Universal Remote Control. It was far too complex to use when simplicity was the reason I bought it in the first place. I had to return it to Amazon because it would not work properly with my DVR provided by my cable company, or my Hitachi TV. One problem I could not overcome was that if I used any of my other remote controls after using the H-688S, the functions on the H688S would no longer control my equipment.
Summary: This is a great unit but beware of customer support. Also, be aware that all programming of the unit is done via the web and Logitech's website which has not been accessable the past few days. Very poor website design! It will frustrate you to death having the unit but not being able to program it.
Summary: I have used the Harmony 659 (their basic model) for quite a while with no problem. I bought the 688 as an "upgrade". This was a big mistake! I was able to program it with no problem, but when I went to use it I found out what a mistake I had made. The buttons are too small and spaced too close together. This is true of all the buttons, but even more so on the ones along the outside edges. Often when trying to use a button you get no response or the wrong response.