Summary: This remote was perfect for Media center until the last software version. For some reason Logitech saw fit to mess this remote up. It is no longer a Media center remote. They have made the green media button, which was the most important button on the remote, inoperable with media center. you have to go into the display menu and find the button to bring up media center and the media center main menu now. Ridiculous.
Summary: i received the remote a couple of weeks ago. i started to install the bundled software version 4.0 but did not work on my PC. i then downloaded the newest version 7.0 from the web site and did not work either. I then spent a couple of hours with the customer service which did not know what to do... finally they suggested to call me back once they figured out what was the problem ... obviously they never did.
Summary: I've had this remote for a couple years and many switch outs of components. It's just awesome. The ability to go on your computer, punch in an A/V model number, and you're on your way is phenomenal. The software can be difficult to figure out sometimes, but for the most part, it walks you through it. I have a brand new TV, and one input for it isn't yet available through the software, but they update that regularly to where in a few weeks, it should be fine.
Summary: Fantastic remote! My wife loves the "Help" button. I also have a Pronto, NevoSL, and others, and this is really the best bang for the buck, esp for systems with only 3-4 sources. Tech support is also great (no unintelligable accents). Setup is easy too. If you have a Crestron or AMX but are tired of out-of-sync's or paying for programming, this is the way to go!
Best technical support team I've ever dealt with. And excellent remote
G. Moss, Amazon
17 December 2006
Summary: Not being the most technically skilled person in the world I needed some help from tech support in setting up 3 activities (macros) on the remote. The first technician helped me program the macros. I placed a second call when another issue came up. Logitech support is a model of what tech. support should be. I waited not more than a minute or two each time for the call to be answered.
Summary: After owning 3 other universal remotes from 3 different companies, it is amazing how much easier this one (and others from Logitech) is to program and use. I have read other reviews here where people complain about the software/programming. I just don't get it. The software walks you through the whole process step by step. If you have any problems, just call the 800 number and they will walk you through it or do it for you if you would prefer that.
Summary: It's true - Harmony discontinued the program guide feature. Their reasoning - it was too expensive for them. There are a lot of universal remotes out there, but the tv listings were what sold me on the Harmony. Zapping through the listings on my remote was way easier than using my cable box's on-screen guide, and for my tv's where I use CableCard I don't even have an on-screen guide. Aside from that, there are serious quality control problems. My first remote was DOA.
Summary: This is a wonderful remote and very, very easy to use. The layout of the play/pause/rewind/forward buttons is very odd - circling the 'OK' button. I knew about the layout before I bought it and thought I could get used to it, but I still have to look at the remote to find the right button. I've heard a lot of folks complain about how "difficult" it is to program but it easy once you get the hang of how the different features blend together (i.e.
Summary: This is actually a pretty good remote and the setup for configuration is usable. However, it appears Logitech has stopped providing downloadable TV listings to the remote. This makes the remote much too expensive and defeats a big benefit. It also call into question Logitech's commitment to newer remotes.