Summary: This refrigerator looks great but functions poorly. Two repairs in first 3 months. First of all, frost along back interior wall in freezer and multiple ice maker issues. Thermostat control issues as well. Top shelf is basically not functional as the light is very obtrusive and the rear of the top shelf needs to be kept completely clear as the overflow cold air from the freezer dispenses here, freezing everything on the refrigerator side in this location.
What circuit board is in this model? Better check!
E. Inkrott "momofthreegirls", Amazon
24 September 2014
Summary: My family owns an older version of this refrigerator. Our circuit board has failed and they are no longer made. Rebuilt boards have worked for some according to our repairman. We sent ours to be rebuilt and it can back marked "unable to repair." My understanding is that some refrigerators sold in the last 24 months have the same board. I will not buy KitchenAid ever again. When I tried to submit my thoughts on their website, my email could not be submitted. Terrible!
Summary: Got this unit about 5 years ago, if I had reviewed it last year, it would have gotten 5 stars. The unit started cycling on and off about a week before it failed completely. Called Kitchenaid, they recommended a good repair place, (5 year store bought warranty just ran out) they came out and said it was the control board. Control board is no longer available and the company that makes the boards (BTW, Kitchenaid does not make this refrigerator) is not making any new ones.
Summary: Bought this refrigerator 3 months ago and the ice dispenser did not work upon installation. Now, in mid June, after the (literally) seventh service call, still no answers. We have spoken with Whirlpool multiple times and they finally told us that replacement services would be contacting us to discuss next steps, but still no call after a week.
Summary: We have this fridge in the 42". As the previous reviewer, we made a mistake with this purchase. We have been more than disappointed. We continue to have the same ice maker issues. We've changed the parts about 4-5 times. The last time, it lasted about 1 week. We've had to manually get the ice out of the freezer door over the years far more than we've had use of the dispenser. It's really a shame.
Summary: Selling junk that cannot be repaired. Kitchenaid claims that there are no replacement parts available for its very expensive products and then tries to get you to pay an enormous amount to buy yet another useless Kitchenaid product by offering only a slight discount. As a result, the lifespan of these very expensive products is only 1-5 years. If you purchased a car, you would be able to expect to get a new fuel pump, correct?
Product quality and customer service have deteriorated over the years!
Allan DellaBella, Amazon
8 September 2013
Summary: We have an entire house filled with KitchenAid products, I did a lot of research when I built the house and decided on this brand. Our house is 20 years old so we started replacing the major appliances in the kitchen, this speaks for itself on the quality of our old built in. Our new unit is 10 months old. A few days ago we noticed the plastic frame on the inside bottom actually cracked horizontally across the whole bottom.
Excerpt: The ice dispenser quickly stopped working, and after three repair attempts it is still broken!!! The repair man says the design is inherently faulty, and I'm beginning to think he is right. We are VERY SORRY to have purchased a Kitchenaid product, and in particular this KSSC48QVS refrigerator. The dealer and Kitchenaid are both un-responsive, and we have only the local repair man to rely on.