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Kitchenaid-kssc48qvs.1072179
6.8 out of 10

KitchenAid KSSC48QVS

This built-in refrigerator introduces a combination of efficienc Read more

Great Deal: $7,199.00

Reviews and Problems with KitchenAid KSSC48QVS

Showing 1-10 of 12
Overall 4
4.0

Great product, till it stops working

macil1234, Amazon
6 days ago
  • Summary: Got this unit about 5 years ago, if I had reviewed it last year, it would have gotten 5 stars. The unit started cycling on and off about a week before it failed completely. Called Kitchenaid, they recommended a good repair place, (5 year store bought warranty just ran out) they came out and said it was the control board. Control board is no longer available and the company that makes the boards (BTW, Kitchenaid does not make this refrigerator) is not making any new ones.
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Overall 10
10

Five Stars

Kirsten Kloppe, Amazon
18 August 2014
Overall 2
2.0

customer service and quality is a joke

avid reader, Amazon
9 June 2014
  • Summary: Bought this refrigerator 3 months ago and the ice dispenser did not work upon installation. Now, in mid June, after the (literally) seventh service call, still no answers. We have spoken with Whirlpool multiple times and they finally told us that replacement services would be contacting us to discuss next steps, but still no call after a week.
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Overall 2
2.0

Nothing but trouble...

Anonymous, AJ Madison
13 May 2014
  • Summary: We have this fridge in the 42". As the previous reviewer, we made a mistake with this purchase. We have been more than disappointed. We continue to have the same ice maker issues. We've changed the parts about 4-5 times. The last time, it lasted about 1 week. We've had to manually get the ice out of the freezer door over the years far more than we've had use of the dispenser. It's really a shame.
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Overall 2
2.0

Avoid Kitchenaid and Whirlpool

Smarter Now., Amazon
23 January 2014
  • Summary: Selling junk that cannot be repaired. Kitchenaid claims that there are no replacement parts available for its very expensive products and then tries to get you to pay an enormous amount to buy yet another useless Kitchenaid product by offering only a slight discount. As a result, the lifespan of these very expensive products is only 1-5 years. If you purchased a car, you would be able to expect to get a new fuel pump, correct?
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Overall 2
2.0

Product quality and customer service have deteriorated over the years!

Allan DellaBella, Amazon
8 September 2013
  • Summary: We have an entire house filled with KitchenAid products, I did a lot of research when I built the house and decided on this brand. Our house is 20 years old so we started replacing the major appliances in the kitchen, this speaks for itself on the quality of our old built in. Our new unit is 10 months old. A few days ago we noticed the plastic frame on the inside bottom actually cracked horizontally across the whole bottom.
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Overall 2
2.0

Very Disappointed

Craig, ABT Electronics
3 February 2013
  • Summary: The unit was delivered and installed, but the water dispenser wasn't working. They have to replace the entire unit so we have been without the ice maker and water dispenser for 45 days! We question Kitchenaid's quality control.
  • Pros: Attractive Design, Customizable Shelving
  • Cons: Bad Ice Maker, Bad water dispenser, Noisy, Unreliable
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Overall 6
6.0

Nice unit but had trouble with ice dispenser

rkvogel, epinions.com
4 August 2012
  • Excerpt: The ice dispenser broke, and it took three repair attempts to get it working.
  • Pros: Quiet. Looks great. Nice interior features. Water filter is easy to access from front.
  • Cons: Ice dispenser broke and needed to be repaired. It is currently working well.
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Overall 2
2.0

Nice fridge but have had trouble with ice dispenser

R. Vogel, Amazon
4 August 2012
  • Summary: We purchased this unit to replace an older refrigerator because of the relatively low price for units in this size range, and for the ice/water dispenser, which our old fridge didn't have. The ice maker quickly stopped working and we have had it repaired three times. Hopefully it will stay fixed. The refrigerator is very quiet, and the water filter is easily replaced from the front.
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Overall 2
2.0

Poor Quality Design

Rokavo, AJ Madison
4 August 2012
  • Summary: We purchased the KSSC48QVS and are VERY SORRY we did. The ice dispenser quickly stopped working and after three repair attempts it is still not working!!! The repair man says the design is inherently faulty, and changing out parts won't fix it. Apparently he is right. Be warned, it wasn't worth saving some money to get this refrigerator.
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