Summary: Bought this refrigerator 3 months ago and the ice dispenser did not work upon installation. Now, in mid June, after the (literally) seventh service call, still no answers. We have spoken with Whirlpool multiple times and they finally told us that replacement services would be contacting us to discuss next steps, but still no call after a week.
Summary: We have this fridge in the 42". As the previous reviewer, we made a mistake with this purchase. We have been more than disappointed. We continue to have the same ice maker issues. We've changed the parts about 4-5 times. The last time, it lasted about 1 week. We've had to manually get the ice out of the freezer door over the years far more than we've had use of the dispenser. It's really a shame.
Summary: Selling junk that cannot be repaired. Kitchenaid claims that there are no replacement parts available for its very expensive products and then tries to get you to pay an enormous amount to buy yet another useless Kitchenaid product by offering only a slight discount. As a result, the lifespan of these very expensive products is only 1-5 years. If you purchased a car, you would be able to expect to get a new fuel pump, correct?
Product quality and customer service have deteriorated over the years!
Allan DellaBella, Amazon
8 September 2013
Summary: We have an entire house filled with KitchenAid products, I did a lot of research when I built the house and decided on this brand. Our house is 20 years old so we started replacing the major appliances in the kitchen, this speaks for itself on the quality of our old built in. Our new unit is 10 months old. A few days ago we noticed the plastic frame on the inside bottom actually cracked horizontally across the whole bottom.
Summary: The unit was delivered and installed, but the water dispenser wasn't working. They have to replace the entire unit so we have been without the ice maker and water dispenser for 45 days! We question Kitchenaid's quality control.
Pros: Attractive Design, Customizable Shelving
Cons: Bad Ice Maker, Bad water dispenser, Noisy, Unreliable
Summary: The ice dispenser quickly stopped working, and after three repair attempts it is still broken!!! The repair man says the design is inherently faulty, and I'm beginning to think he is right. We are VERY SORRY to have purchased a Kitchenaid product, and in particular this KSSC48QVS refrigerator. The dealer and Kitchenaid are both un-responsive, and we have only the local repair man to rely on with little hope he can fix it.
Nice fridge but have had trouble with ice dispenser
R. Vogel, Amazon
4 August 2012
Summary: We purchased this unit to replace an older refrigerator because of the relatively low price for units in this size range, and for the ice/water dispenser, which our old fridge didn't have. The ice maker quickly stopped working and we have had it repaired three times. Hopefully it will stay fixed. The refrigerator is very quiet, and the water filter is easily replaced from the front.
Summary: We purchased the KSSC48QVS and are VERY SORRY we did. The ice dispenser quickly stopped working and after three repair attempts it is still not working!!! The repair man says the design is inherently faulty, and changing out parts won't fix it. Apparently he is right. Be warned, it wasn't worth saving some money to get this refrigerator.
Summary: We have owned our Kitchen Aid 48" stainless steel refrigerator for nearly one year. We find it to be an outstanding product. Before we gutted our kitchen, we did extensive research for many products. Our former appliances were all Kitchen Aid brand except the refrigerator--the only appliance I disliked. We wanted a built-in with wider storage than the typical fridge/freezer (side-by-side) models. Sub Zero offered that, but at about double the price.