Very disappointed with quality and support. Now also leaking water inside and out, and sheets of ice under freezer.
Ronald M. Bowren "Ronbo", Amazon
7 August 2014
Summary: I purchased my Kitchenaide fridge (KFXS25RYMS2) on 4/16/12, and have had more than my share of problems with it since then. 1. First the left door quit closing all the way shut. Need to apply pressure to close it all the way now. Previously it would close all the way on it’s own. 2. The unit tends to get very loud at times, can hear it over the TV in the living room. 3.
Summary: Two service calls required to diagnose problem, order parts and install. 8 months later it stopped making ice. This Refrigerator is a major disappointment in my kitchen. I hope no one else makes the same mistake as I did - avoid this product like the plague. I need to go get a bag of ice now.
Great refrigerator! No complaints....love it so far
T McPherson, Amazon
15 April 2014
Summary: No complaints here. This is a wonderful frig. We've had it since Aug 2013 and could not be happier. Very quiet, high tech, beautiful finish cleans up pretty well with Perfect Stainless available from BB&B
Summary: I hate this refrigerator. I had my 6 th service call for the ice maker today it quite making ice.. He ordered the parts to rebuild the ice maker and control panel.When I got it a year ago the ice would come out crushed and sometimes cubed. The ice would stack up in the shoot and when you opened the refridge door it would spill all over the floor or into the refridge and make a huge water mess. We came out one morning to water and ice all over the floor.
Love the design BUT it is 1 year old and leaking water on my floor on a weekly basis.
2 March 2014
Summary: Now as part of the 1,000 things I do each week I have been adding breaking the ice that builds up on the bottom of the fridge. I love the design & the veggie draw. It is a great fridge layout wise. The tray to the ice maker/water filter is corroded. They were supposed to send me a replacement part and I never received it. I followed up a few times, but never got it. I also often find water on the top shelf under where the filter to the water is. I don't know why.
Summary: I have only had my fridge for a few days, so I can't speak to longevity, etc., but this fridge holds so much more than the comparable size side by side. My old 25 cubic ft side by side was full and after switching everything over, I still had plenty of room in the french door. I really love the drawer on the KitchenAid because unlike other brands, I can see what is in the drawer every time I open the fridge, no more veggies rotting in the back of bins where I don't see...
Summary: I bought a Samsung refrigerator and the freezer door broke within two weeks. We opened the door no more than 5 times. Customer service is the worst I have ever experienced. We bought a package of four Samsung appliances and two of the four did not work.