Summary: I bought this range from sears. After two month , 2 of 5 die cast control knob cracked and broken. It is still in the warranty , so I called Samsung customer service. First person give me a 1800 number, and they want to sell the knob for $35 each. The second one spent 1 hour and asked me endless of questions,and finally agreed to replace the knobs. Those customer service people seems have no knowledge about their own products.
Summary: I bought this oven in November and thought it was taking a long time to cook my food. Upon buying an oven thermometer I saw that the oven display would say 350 degrees and the actual inside temperature was 300, the oven was 50 degrees off! I called Samsung and they sent a technician out. The technician told me that the oven was in fact working properly. I said sir you do see that the display reads 350 and the inside thermometer says 300 right??
Summary: They call this a range convection, however it is not. The fan only spins for 10 seconds out of a minute. That is not convection cooking. The fan in a convection oven spins constantly to keep the air moving. A convection fan that spins for only 10 secondas will prevent hot spotsd at best. I am very disgusted with samsung over this purchase. I have the samsung fridge and dishwasher, they are fine. This range however is junk.