Summary: Purchased this oven and loved it until the control panel caught fire while making cookies. Lucky we were in the kitchen and with the help of a fire extinguisher put out the fire. Scarey time! Called Samsung who seemed only worried about any damage to house or us but totally unconcerned that they are selling a product that has this problem. Said it wasn't under their warranty so it was not their problem.
Summary: It started a fire. Flames were shooting from the control board. It we weren't in the kitchen when that happened... Probably a common occurrence, because Samsung was not impressed when I contacted them. "Not a big deal" was the tone of their representatives. I'm out of warranty and out of luck.
Summary: Even though this is not something we purchased on Amazon I want to share it to hopefully save you and Amazon some grief. We purchased our new Samsung stove (FTQ353IWUX) from Lowe's in 2009 or 2010 to replace a twenty year old GE coil top range which was reliable but getting shabby. At first we were happy with the new oven and range. It was beautiful and promised to make cooking, baking, and roasting a more rewarding experience.
Summary: Stay away from this stove/oven and Samsung for that matter. Their no-customer service told us it's not their problem when after 2 months the stainless started to rust. Hey Samsung, stainless is not suppose to rust at all. Also, the stainless will scratch if you so much as look at it the wrong way . . . really poor quality. Based on their customer service alone I will not consider Samsung in the future.
Summary: I Baught my Samsung FTQ353IWUX from a local B&M store not going to mention names in June 2011, manufacturer label shows the stove manufactured in April 2011. I feel compelled to write a review for all consumers to BEWARE of this stove and buy at your own risk. As late as Thanksgiving this year 2013 I would've said this was one of the best purchases I made however 2 days after Thanksgiving we were cooking casadeas in the oven using the convection feature.
Beautiful design, cheaply made... so many troubles in so little time.
Amazon Customer, Amazon
17 December 2013
Summary: Something is wrong with this model. I purchased my first range less than 2 weeks ago and within 2 days of using it, one of the front burners went out completely. Arranged for a service repairman to fix it, but he said he had to order a part and it would take several weeks (for it to ship from China I am sure) to get it and they would have to make another appointment to come out. I just called the store I had purchased it from and asked for an exchange.
Summary: Purchased this range in May of 2012, Loved cooking on but after steam cleaning and wiping out found a bubble what seemed to be a rust area, Contacting Samsung they sent a repair man and he stated cant be fixed. Samsung stated out of warranty I understand that. There apology not working, This to me would be a defect on the interior coating which should be covered. There explanation was it is cosmetic and will not cover.
Summary: Just a word of advice for those of you that are considering any brand of smoothtop ranges. Do not use ceramic-clad (on the outside, not the inside) pots or pans. The ceramic can fuse to the glass cooktop. Most brands warn of this in their instructions, but there may be some that do not. Also, as with any stove, make sure that the pots & pans are perfectly flat. Warped pans do not heat evenly, and if they spin easily on the cooktop, throw them out.
Summary: I hate this range! It is almost impossible to cook on the burners, they are either too hot or not hot enough, and they don't hold a steady temperature, but keep heating up and turning red, then losing the heat, then heating up again. The cooktop which is supposed to be easy clean has stains and scratches in the glass, and this range is only 4 months old. The directions for the delayed baking option are complex.