Summary: We have left Electrolux voice mail messages, even made contact through Facebook. Two days later still no call back. These are the actually messages to Electrolux. Their Facebook response was: Hi Randy, we're sorry to hear about the difficulties that you are having with your product. We ask that you please email email@example.com with your full name in the subject line, purchase date and product serial number so that we can have our customer service team look into...
Summary: On one hand, I love the range and its features. On the other hand, it has been nothing but trouble. Starting within a few months of purchasing, we started having trouble with the Control Lock feature. This is a required feature for this oven in a house with 5 cats who know no boundaries, as they often walk across the stove, which can cause it to turn on or off... So, we lock the controls on a regular basis. One day, the lock stopped working.
Summary: This was the worst range i have ever owned!! If you use the self cleaning oven the finish will pop off. My range has been replaced 3 times in 1 year. Had electrical problems right out of the box on the 2nd replacement. It is a beautiful range if you want it for looks, just don't turn it on!!
Summary: If one drop of liquid from cooking....like water droplets from a boiling pot happens to "splash" on the keypad....it will immediately short out and give a F-11 code on the keypad. The only way to continue cooking is to shut off the breaker, and after about 10 seconds, turn on the breaker again. It will work until another splash gets on the keypad area. My contact with Electrolux stated this is very normal.
Summary: I ordered my Electrolux Wave Touch Range Model EW30EF65GS from Abe's of Maine online. At first, I was concerned about buying such a large appliance from an online dealer, but Abe's turned out to be great to deal with. My first Electrolux Wave Touch Range was delivered in a timely manner and, after professional installation, everything seemed to be working well. However, one evening we returned home to hear an alarm going off on the range.