Summary: Avanti has the worst cust service. They have an F rating with the BBB. The control panel temp gauge markings come off as if oil would hit mascara and when you go to wipe it down it smears. It's happened to me twice. If you install this in a rental, the warranty is only for 90 days. If I could give Avanti products and their company a -100 stars, I would. Megan and John are the worst managers ever...there is no point in asking to talk to customer service.
Excerpt: The first stove I got didnt work, the flame in oven kept going out and the thermostat was off and they replaced it finally after 2 months and now the piece of metal that covers oven flame pops up every time i turn oven on and you hear it pop and make noises while its hot.
Cons: Imprecise Temp Control, Metal Near Flame Warps, Unreliable Performance
Summary: I've used this for several months now. Products seem to come over done on the bottom and not done enough on the top in spite of various adjustments of distance to the rack and temperature. The bottom has no coil...or at least the heating element is covered. Everything else is fine. I don't do a lot of oven use so it's not major but when I do, it's a tad frustrating not to get even the simple things right.
Summary: "I have to give my purchase experience a 5 because the product was delivered when they said it would, and there was great tracking and communication along the way. The product and container arrived in great condition, Product is great, very professional service.