Summary: I have had an SG5 for 2 years. I think over that period of time I have spent approximately 24 hours trying to sync it. They require software updates to sync, and each update causes the SG5 courses to be wiped out. The limit of courses you can load causes you to have to endure pain each and every time you want to put a new course on. The battery life is approximately 1.5 rounds, and I often play 36. It is truly a POS.
Summary: The SG5 worked well for a time, but when it failed, so did their customer service department. The customer service system is cumbersome, non-responsive and gives bad advice, I guess, just to get you off the line.
Summary: I bought a Sky Caddy three years ago. When I opened the box I couldn't get it to turn on. After speaking to their tech people they gave me a return number and told me to send it back and they'd mail me a new one in return. After 10 days I called because I hadn't received the replacement. They told me they hadn't received the original unit and to wait another week.
Summary: I was very surprised by the build quality of this unit. Not very good at all. I bought this unit for my Dad for Christmas while I bought myself the Garmin. I suspect I may need to return this unit (If that's even possible) and get him something else. Seems so overly complicated while many other units seem so simple. I was aware of the yearly subscription fee but have recently read that if you do not continue with the subscription, they wipe the maps from your unit.
Summary: My sky caddie is a little over a yr. old. Other than the significant annual cost for downloading courses, it was OK. It should also be noted that they will delete all courses from you sky caddie if you do not pay your annual "dues"!!! This also happen to one of our bag boys @ our club as he was playing golf with his sky caddie. My wife's sky caddie was also "turned off" and all courses deleted!!!.
Summary: I bought this unit SG5 a year ago and have really enjoyed using it, especially when not near a yardage marker it certainly helps to speed up play...One big CAVEAT to potential buyers that was not clear when I bought it, it is the same as a cell phone, without an annual service plan it is a useless hunk of plastic sitting in your bag.
Summary: Given my experiences with SkyGolf, I can never recommend SkyGolf/SkyCaddie to anyone. SkyGolf's customer "service" is among the worst I have ever encountered. Its agents are unskilled in handling non-technical issues (the only type about which I have contacted SkyGolf). One agent in particular was rude and unprofessional throughout both of the calls I made to SkyGolf.
Summary: We all know that this thing works OK & gives reasonable accurate yardage to the green. BUT-the customer support is pathetic! Difficult software that works marginal at best, requires yearly fees and when I upgraded my service & paid $20 only to find out it was only good for 2 months. When I call "customer support" "if you can get through", they are very argumentative & condescending.
Summary: I was one of their early adopters (way before USGA and R&A made them legal) and had their original SkyCaddie. Back then, it was a technological breakthrough and I benefitted (and my buddies) on the course. And last year I started my quest to find the latest golf GPS. Of course, the first place to look was at SkyCaddie. SG5 was their first color display, improved GPS reception, bigger display...but nothing really new in terms of features.