They were not nice about it and after repeatedly telling them it was ...
5 August 2014
Summary: Stay away from this model and brand. It quit working within 2 weeks of install. After twice spending over an hour with tech support, they would get it working and it would last a day. I called for the third time and they asked for a callback number and disconnected me after 45 minutes and didn't call back. I called them back and they put me through a whole series of troubleshooting INCLUDING REMOVING THE COVER AND SOME WIRES!