Customer Service is bad, projector did not last as long as it should
A Britt Jones, Amazon
29 October 2014
Summary: Worked Great for 2 1/2 years, would have been 5 stars. However, we only use it for maybe a total of 3 hours a week (for family movie night). Temperature light blinks red and it is not over heating, it is a electronic problem customer service says.
Summary: I owned the 8350 projector for 12 months before it systematically malfunctioned. Living in Bermuda, I had to ship it to a Canadian service centre that quoted me more to repair it than the initial product cost.
Summary: The projector worked great until suddenly after the manufacturer's warranty was up the projector was displaying a small distracting white circle in the lower left corner on picture, it was the most noticeable during dark scenes.
Summary: The Epson powerlite home cinema projects a great image in a size that makes you feel the movies are within your home. The down side is that it burns through lamp up to 3x the predicted rate and they are costly to replace.
Summary: As a lot of the other reviewers have mentioned, the product is faulty. I, like so many other people, received the "auto iris" error after only a few uses. To get it working again, I had to stand on my couch and turn it off, then wait for a few minutes, then turn it back on.
Lamp burned out after 240 hours - supposed to last 4,000 hours
5 March 2011
Summary: EDIT: Epson finally got back to me and agreed to send me a replacement lamp at no charge. After several hours on the phone and back and forth via email. Lamp is supposed to last 4,000 hours. It burned out after 120 days. I used it about 2 hours per day, which is approximately 240 hours.
Great Projector (when it works)... dies 5 months after warranty expiration
Sean O'kelley, Amazon
5 March 2011
Summary: Picture quality is excellent, fan noise is minimal, Optics for off-center projection are great BUT On the second day out of the box, my *first* unit displayed "Auto-Iris error, contact Epson support" and would not otherwise operate. Epson was quick, courteous, and efficient in sending a replacement.
Summary: This unit when working is not a bad unit. However, I have received this Auto Iris error 2 times in less than 2 months. There is no fix that an individual can apply; it requires being sent back to the manufacturer.
Summary: I would not buy this projector again, and probably will never buy an Epson again. I bought the 8350 in 2012 - it's only 3 1/2 years old and now broken. 3 1/2 years of relatively light use is not what I expected for a $1200 device. I haven't even burned through one bulb yet.