Summary: Personal Experience It appears that many of the reviews are being submitted by Benq or Benq retails. Warranty hot swaps are to happen in 48 hours -- my experience has been 14-20 days. Similar with replacement bulbs.
Summary: Personal Experience Picture quality and set up is excellent. After that my experience has been non stop frustration. Don't be fooled that this is solely a bulb issue. It is not. The issue is one of firmware, cooling and poor product design.