Summary: I had an unfortunate incident, the bulb I was shipped was defective and caused damage to my projector. I called Projector Lamp Genie, and was immediately interviewed about my problem. The first action was my money was put back into my account. I was told that the General Manager would be calling the next day to talk about my projector. I was mildly surprised when he called and we discussed the problem.
Excerpt: This is the first replacement bulb purchased for a Screenplay 5000 projector that has hit the 2000 hours mark. What an incredible difference in picture a new bulb makes. The colors and brightness are back to what I can remember. I spent hours considering a non-OEM bulb. Many bulbs sold are either a different lamp or housing. After reading many horror stories, I decided to spend the extra money and get the OEM from B&H. I'm very happy with results. Installation was easy.
Pros: Brighter Image, Easy To Set Up, Good Padding
Summary: So far, the replacement lamp is working great! Of course...I have a long ways to go to find out if the projected lifespan is what they suggested, but...it keeps on working and I keep on being satisfied!
Summary: They rebuild used ones, had to get it sent to me a total of 3 times to get it right. They were nice enough when I gave them the option of refunding my money but until then, they tried to make me feel like it was my fault.