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Xerox-phaser-8560.33290281
6.8 out of 10

Xerox Phaser 8560

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Reviews and Problems with Xerox Phaser 8560

Showing 1-10 of 11
Overall 4
4.0

I've had 2. Both broke exactly at 2 years.

Jason H Crawford, Amazon
7 January 2014
  • Summary: The printing is beautiful but they are unreliable. The first had a gear break and the second had the printer head die. The cost to repair would have been three times the cost to replace. It's a huge printer too and feels solid, so I wonder why it's so cheaply made on the inside.
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Overall 4
4.0

Looks great but...

Grace G, Amazon
24 September 2013
  • Summary: The Xerox Phaser 8560 MFP does it all: prints (bw & color), faxes, and scans (pdf, jpg, tiff, png). I had purchase this via Xerox's contract-to-own program which they supply all the inks, maintenance kit, and complimentary repair routine maintenance. This nice service was only within the contract, and man afterwards you kinda wished you never even thought of owning this printer. The cost of ink is extremely expensive... even after market ones.
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Overall 4
4.0

The colors are great, but...

foodlover, Amazon
17 May 2013
  • Summary: After 2 years of use, it started giving a "system error". We have to reset it every time. When I finally tried to call Xerox, they said it's about $300 to send a technician and $563 to replace the scanner assembly. My husband did some research and said it's some kind of broken sensor. It's otherwise working fine just a pain in the you know where. I remember we paid about $1000 for this thing but this is unfortunate.
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Overall 4
4.0

8560DN longevity disappointment

Canuck_100, Amazon
26 May 2012
  • Summary: The Xerox 8560DN has awesome graphics and the toner pucks are a lot nicer to use than big cartridges and liquid ink. Duplex printing is flawless. The images also don't smear if wet, since they are made of wax. We paid about $900 for ours, plus another $350 for the duplex printing option. Unfortunately, the downsides are enough to prevent us buying another Xerox. It is best suited for an office environment since it makes loud clunky noises at all times of day and night.
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Overall 4
4.0

Needs work

Honest, Amazon
22 October 2010
  • Summary: I have acquired the 8560MFP through the XEROX FREE COLOR Printer program. This requires purchase of solid ink through Xerox. While the solid ink is very convenient and easy to change, the ink life does not seem to meet the stats of Xerox. For the total cost of printing 11,000 pages in about 2 months, I have already spent about $900.00 in supplies.
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Overall 4
4.0

Inkjet circa 1995 print quality, uses more power than laser

Grenlock "Grenlock", Amazon
30 September 2010
  • Summary: I really thought this would be the printer for me because of the 2400 DPI "Finepoint" print quality, but when comparing it to Xerox's other color lasers, the print quality just isn't there. It looks like output you would expect from a high quality inkjet printer from the mid to late 1990's. It's not that it's bad, it's just that there is much better available in terms of quality. You can *really* see the dithering.
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Overall 4
4.0

Not as advertised. A speciality product.

Shock Writer, Amazon
17 April 2010
  • Summary: My laser quit so I went to a Staples store to see an output page example of this less expensive wax-ink technology. They had a unit in store to save on the cost of printing. I print from 1 to 2 reams of double sided paper per month for research so I can't fool around with a poor printer. I write extensive notes on the paper as I read including arrows on the pictures.
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Overall 4
4.0

Print Head Plugs

S. Marbert, Amazon
26 August 2009
  • Summary: I have owned this printer for maybe a year, and it was great for a while. You have to appreciate Xerox's bold design of using a high temp wax for the ink. Unfortunately, there is an inherent flaw in this design. You have to handle these wax pellets to install them in the machine, exposing them small amounts of dust and dirt.
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Overall 4
4.0

Finky printer and costly to maintain

Larry L, Amazon
31 July 2009
  • Summary: I purchased my 8560 almost 2 years ago and printed thousands of pages on multiple media. I am home office user and usually print a few times a day with print jobs of up to 100 pages, but averaging 4 or 5. First off the good: The print quality is spectacular. I have yet to see a color laser printer able to compete with the phaser especially when printing photos. I also like the raised glossy look of the printing thanks to wax.
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Overall 4
4.0

jamming problems

just jeff, Amazon
9 June 2009
  • Summary: i am disappointed with my purchase. after trying the HP Photosmart C8100 ($400), and the Epson Artisan 800 ($300), i decided to purchase a color laser printer to print flyers and to print on card stock. the Xerox Phaser 8560 ($600) seemed to have a slightly better print quality over the inkjets so i kept it. after buying $200 on Xerox Color Xpressions Elite cover paper to print business cards on, i ran my first job.
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