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5.9 out of 10

Xerox Phaser 8500/8550

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Reviews and Problems with Xerox Phaser 8500/8550

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Overall 6

"Xerox does not support after you purchase."

Albalou, CNET
3 August 2011
  • Pros: Xerox WorkCentre/ Laser Printer worked great, low running cost and very good quality prints.
  • Cons: Bought a new computer with Windows 7 operating system, and the Xerox WorkCentre did not work with it (wasn't supported). Called Xerox, and after several hours of transfering me from one place to another, the final word was that Xerox does no longer suppor
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Overall 1

"Worked OK for a 2 or 3 months, then went downhill fast!"

ConstantTim, CNET
17 June 2010
  • Pros: Solid ink with no cartridges is a great idea.
  • Cons: The LCD displays stop working, the print heads clog too easily.
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Overall 10

"Lowest cost for volume color printing"

dexterb, CNET
11 June 2010
  • Pros: Fast Lowest cost color of any color printer (only if you don't use Xerox brand ink) - about .04 per page. I use Media Sciences exclusively, half Xerox's price. Service tech is great. This is key to a happy experience with any high-volume printer.
  • Cons: Can be expensive if you use Xerox brand ink. Generic ink sticks produce less vibrant colors. Loud, especially in high-speed (draft) mode
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Overall 5

"Approaching 3 years and quality is failing"

LauBaj, CNET
30 March 2010
  • Pros: Great color and decent speed for small work group with frequent PPT decks that have heavy color coverage and graphics on each page. And the solid ink is non-toxic. Love the duplexing feature. Very easy to set up and operate.
  • Cons: Solid inks are very expensive and go quickly, but not sure how it compares with laser and inkjet. Heavy patches of color will scratch off paper since it's a melted crayon-like wax. Can be a little loud. Bit of an energy drain when warming up.
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Overall 2

"They don't longer then three years!"

bskoros, CNET
3 February 2010
  • Pros: Once warmed up, fast printing, good color, double sided. Easy setup.
  • Cons: We have about 35 of these where I work (school, K-12). On about half of them, the displays failed. Xerox replaced those free. Now, as we approach four years of use, they are dying. Warrenty is only one year. after that, its $450+ for service.
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Overall 2

"Dead after 3 years"

dorenq, CNET
29 October 2009
  • Pros: Quick and prints two-sided well.
  • Cons: Loud, you can scratch off the wax after printing, overheating caused frame to break after only 3 years
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Overall 2

"This is scheduled product failure"

HoseB7, CNET
1 July 2009
  • Pros: It's quick. It's capable. It's sturdy.
  • Cons: The print head may have a limited lifespan. The cost of replacement is $850 - $900 plus labor. If you do not have a service contract, Xerox tells you to go pound sand. This should be a $100 part that the consumer can replace.
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Overall 3

"Unrefined & unreliable."

solitare_pax, CNET
8 May 2008
  • Pros: Good quality printing, duplexing
  • Cons: Glitches too often; power & consumable hog
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Overall 1

"very unhappy with purchase"

betternottell, CNET
14 January 2008
  • Pros: when it works you can get decent prints
  • Cons: unreliable & expensive to own and maintain
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Overall 2

"If you want a printer that is reliable, don't buy this one"

localpeople, CNET
2 May 2007
  • Pros: Can not think of one
  • Cons: Jams, wastes ink, and won't print
  • Read full review
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