Summary: I purchased this printer to replace a Lexmark printer. The Xerox Phaser was dead on arrival. The print quality was horrible and something was broken inside. This printer was also very loud. Just like in other reviews Xerox is more than happy to send out someone to look at it. The technician replaced something, it didn't fix the problem. So, I spent more time on the phone with Xerox.
Summary: We operate a small consulting services firm and do a lot of color printing rather than copying of materials. We buy 1-2 new color printers per year. We have owned Lexmark, HP, the Old Textronics (which was bought by Xerox, and now a Xerox Phaser 6360. Without exception, this has been our worst experience ever with a color printer. Print quality has been ok, speed is not anywhere near what is advertised, but worst of all are the constant maintenance issues.
Summary: I dumped Hewlett Packard for Xerox about seven years ago and have never looked back. I have a Phaser 6200 that in seven years has never mis-fed a page or flashed up a cryptic error message. The drivers are high quality and are kept up to date for both Windows and Mac. The fuser and imaging unit are easy to access for cleaning or replacement. Toner can be replaced by the color, and is available from third party brands if you want to save a bit of money.
Pros: Prints moderately reliably when plugged into a single PC, for a single user.
Cons: Many problems that Xerox deny. The panel displays garbled characters or goes blank within months. Xerox support simply made up excuses. If more users try to use the printer through the network jobs clash regularly. The ppm quoted is far from reality.
Excerpt: UNA STAMPANTE IMRESSIONANTE In un ambito multiutente, ove sia necessario avere la possibilità di stampare a colori o in bianco e nero, ma molto in fretta, penso che questa stampant abbia pochi rivali. Sputa fuori senza ritegno fino a 42 pagie al min ...