Summary: I bought this printer for my billing dept and we love it. It was fast, printed crisp and everything was excellent. We service 3 other facilities from one central location and that is where the problems began. Locally connected, this printer in conjunction with an additional 3rd tray, worked like a dream. Over Remote Desktop through the re-direct---- it did not. No amount of drivers or technical support could get the remote desktop to recognize the third tray.