(Interesting since I bought their product and spent close of an hour of my time waiting on them just to answer the phone with a
10 January 2015
Summary: My biggest problem is with the attitude of customer support and supervisors. They will insist on re-registering your product after you spend 20 minutes answering a computers that states that it does not understand your question and another 15 minutes on hold before a human answers to phone.
Summary: The linux drivers haven't been updated in 5-6 years, and won't work with current distributions, at least not "out of the box". Too bad this printer didn't get supported directly in CUPS. (Even sadder is that linux is now even worse than windows at supporting "legacy software"!
Summary: If you're looking for a capable, nicely-optioned laser in this price range, avoid this as there are much better and more reliable options out there. We replaced our two failed 3250s with Oki B411dns, which despite costing slightly less have proven to be better in every way.
Pros: Relatively cheap, fast (when it works), comes with both networking and automatic duplexing, fairly-priced consumables
Cons: Not durable at all. We had two of these where I work in light-duty areas (under 500 pages per month average) and both failed before they were two years old. Not long after buying these, I learned I'd been had - these are just cheap Samsung lasers rebranded by Xerox, and in my experience, Samsung'...
Summary: I have had my Phaser 3250 for about 20 months. I bought it for business use, but we are a small office, so it probably only prints 100-150 pages per week. It wasn't fast, but I was happy with it until its first toner cartridge ran out, which, by the way, was about 3 days after the machine came out...
Summary: If you print allot of envelopes this is not the printer for you. To print envelopes you have to feed them one by one (only holds 1 piece) through the slot and hope the printer catches the envelope.
Summary: I bought 2 of these at the same time for my small office. At about 10,000 copies a gear in the fuser or attached to the fuser breaks apart causing the machine to jam. Up to that point it ran well.
Summary: I have purchased 6 of these for my office. One of them had a problem out of the box. It has been 5 months and multiple phone calls to Xerox and promises of having a printer overnighted to replace this one. Still no printer.