Excerpt: Monthly duty cycle is supposedly 40,000/month. I'm looking at my Startup Page, with total lifetime pages printed of 15,974. Print quality awful so I took it in to be repaired. Repair cost, labor + material, would be more than the cost of a new 6500N.
Summary: If anyone wants my duplex unit let me know. Rest is going in the trash.
Pros: - When it was new, color images looked really good - Plenty of after market toner options
Cons: - Fuser went back just a few months after purchase. Replaced under warranty - which is hard. Xerox wants you to ship it to them. Not cheap. About 18 months later fuser has failed again. - Manual feed curls envelopes pretty badly. Just like everyone else has already said.
Excerpt: We bought 2 of the Xerox printers for our small office. First printer's fuser went bad within 30 days of use. The second printer ended up with the same issue within 12 months. But thanks to Costco return policy, we were able to return both broken printer without questions.
most worthless piece of garbage ever. I have had it nearly a year ...
M&S S., Amazon
15 December 2015
Summary: This is dumbest, most worthless piece of garbage ever. I have had it nearly a year and it has never worked properly. Currently, it is "offline." Again. And it has been for weeks. I'm just so tired of dealing with this that I didn't bother with it until now. I HATE it. Hi.
Summary: I have had 5 of these units and none of them have lasted more than about 13000 copies. I like what the machine can do, however it is not lasting. Service is also very poor. Will not buy another one of these, should have learned sooner.
Excerpt: Very poorly made. After printing 2 documents it broke. Xerox repair looked at it and send it could not be fixed. That's quality for you. Wouldn't waste my time with this printer. Very poorly made.
Cons: very poorly made, broke after 2nd use (in less than 24 hours)
Excerpt: PLEASE READ THIS! MY FIRST ON-LINE REVIEW!
GREAT NEWS IS THAT COSTCO WILL TAKE BACK THE UNIT AND GIVE FULL REFUND.
BAD NEWS IS THAT FOR PAST YEAR, I HAVE WASTED MY TIME WITH STREAKING ON COLOR PRINTOUTS.
Excerpt: The Xerox Phaser 6500/N was a dud for me. I spent an hour with Costco and Xerox troubleshooting the unit. The imaging unit was bad. Xerox sent a new one for me to install. It fixed the first error message then I got the need new toner or toner low errors. New toners are $114 each for this printer.
Pros: costco and xerox technical service was good., printer was deeply discounted.
Cons: unit did not work out of the box, toner cartridges are expensive, needed new imaging unit right out of the box, starter toner cartridges did not work