Summary: This receipt printer is great, but what really makes it 5 stars is star micronics customer service and warranty repair. I had a small issue with one of these printers having a tiny broken piece amd star was quick to help fix the issue amd send the printer back in record time. Some of the best people to deal with. When you buy this printer you have the peace of mind that it will last and/or get fixed for you for at least 5 years.
Summary: Our credit card processing software wouldn't print on the first printer we tried, so now we have one that works, and it is a delight. Even better, loading it is so simple, even my colleagues can do it.
Summary: We wanted to eliminate several printers and consolidate into just one networked/shared printer and this one fit the bill perfectly. We had a little issue with Windows 8 and the setup of the older USB receipt printers we tried so I assumed a network model would work and I was right. Installation was a little bit complex, you can't simply plug the device into the network and use the Windows add printer dialog boxes.
Summary: Easy install, n everything works like a champ.. thought trying to get an answer about stuff, like where to buy em locally is very difficult through customer service.. i had to mail order it through amazon.. took a few days to get here.. needed it right away though.. So, star customer service was not helpful at all.