Summary: I have 3 of these in my office. Pic Shows 2 extra trays but they are not included. Wish they would fix that because a tray is around $300. Heavy Cad/Engineering Depts. printing thousands of pages per week. No complaints. Prints come out fast and look great. 11x17 printing makes this a must have in this office. Toner is pricey but its good for 20000 plus sheets. That a penny a page. No aftermarket toners that I have found. Maintenance kit is easy to find and install.