Turns out after about three calls with customer service turned out a transfer belt roller was bad. Okidata customer service was
Mark K, Amazon
15 November 2014
Summary: I had a little problem with this right out of the box. Turns out after about three calls with customer service turned out a transfer belt roller was bad. Okidata customer service was incredible , quick and helpful. I am a tech guy so it was a little easier for me to troubleshoot i think but the customer service shipped the new parts quickly and seemed genuinely interested it making thing right quickly
Summary: This is a great printer for a small office. It seems to be a much more solid printer than the HP Laserjet it replaced. It is definitely more dependable. It is very similar to the Oki multifunction printers. It appears to be the same printer without the top scanner part. We have been using the Oki multifunctions for a couple years and are very satisfied with them also. I give it 4 stars rather than 5 because: It is not AirPrint compatible. (Oki has other models that are.
Summary: Excellent printer - quiet, fast, simple installation, and with some tweaking of the resolution settings, gives you almost photo quality prints. This printer appears to be identical to the C331, but it isn't.
Summary: I have chosen this printer because to me speed of the press, possibility of automatic duplex printing, the colour press and inexpensive cartridges is important. Print density - too is important. The printer has justified my expectations! The price not high, therefore it can be bought and used in house conditions. I think that will long work, as has the big resource. In general - I am happy! Yours faithfully - Svetlana.