Absolutely terrible support on a Brand New product. Never again Oki Data
2 weeks ago
Summary: Will never purchase an Oki Data again. Terrible support from Adorama and terrible support directly from Oki Data. We purchased 3 of these printers and one worked for 3 weeks and then lost the network menu. After hours on the phone with Oki Data, they have determined that we or the client somehow voided the warranty. They stated that we accessed the Maintenance Menu, thereby voiding the warranty! They said that the motherboard now needed to be replaced.
Summary: Run from this printer. I tried extensively to get this to work with a Dell Windows 7 computer without success. I have bought and connected numerous printers over the years and never had a problem until this one. It never worked despite downloads. I encountered hassles in returning. I intend to throw it in the trash and write off my investment. I will avoid Okidata products and Adorama.
Summary: I recently got a new computer that runs Windows 8. This printer went from being very fast on a Windows 7 machine to very slow on the Windows 8 machine. The Windows 8 driver does not appear to function correctly and Oki still has not fixed this issue.
Summary: I am on my 2nd B431dn in 5 days and I am about to throw this out of my 4th floor window. Complete POS. I do primarily B/W document printing, about 2000 pages a month, and needed an efficient workhorse printer to replace an older model HP that crapped out. From the reviews, this looked like a perfect fit for my needs.
Pros: It was pretty fast, but the quality of print was poor
Cons: There is no compatibility with OS X.7. The printer is completely useless to me now. Generic PS drivers will not work. Print was fuzzy especially when printing in large fonts or with thicker paper.