Excerpt: My experience is exactly the same - great specification and worked without problem for 12 months, now it gets paper jammed anywhere along the paper pathway without any apparent logic or precipitating factors. Now I dread printing anything with this printer. I won`t be buying another Kyocera.
Excerpt: This failure appears to be standard (mine lasted 9-months of very light use). I had a `roller` part replaced under warrantee but just after 12-months the jamming occurred again; this time from deeper within the printer. Prints just fine 1 time in 12, otherwise it takes 2-6 attempts.
Excerpt: I agree with the other reviews. My FS-1020D worked fine for first 6 months and now jams constantly. I am an IT Manager and have worked many different makes and models of printer. This model has to be one of the most frustrating which is shame because the reviews it got when it first came out were A-List. Kyocera need to concentrate on the longevity of their product if they want to stay in the market.
Excerpt: Worked very well for 6 months, then paper jam every 10 pages or so. Deteriorated quickly and now jams every other page. Kyocera admitted rollers prone to quick failure, and are apparently going to send me some replacements. We shall see.
Excerpt: for 5000 copies everything was fine. Then a paper jam, cleared according to the manual, appeared to result in a damaged drum. A very efficient help desk said that a new processing unit would be delivered the next day but 4 weeks later and after many phone calls and conflicting information I still have an unusable FS-1020D.
Excerpt: First off, it seems great, quick enough, good driver and sharp prints but after one toner life or so the paper jamming began or failing to pick up the paper at all. No pattern to it as others have said tried different paper and locations incase of too hot/cold damp drafty etc. I have to say I have never seen such awful jamming before and I have worked within the Printers/consumables industry for about 7 years. Return to base warranty at this price is dissapointing!
Excerpt: do not buy kyocera models from 1000 to 1800 because they all have the same problem all these printers have problems with pickup of paper and inside jamms. we are using about 40 1000 - 1010 - 1010+ - 1020D and all have the same problem.
Excerpt: I have purchased 3 Kyocera FS1020d and all three have experienced serious paper path problems resulting in jams after printing around 5,000 pages - the printer was exceptionally reliable until that point and then exceptionally unreliable. All three off them. I have also experienced problems with Kyocera`s help desk and WILL NOT be buying any further Kyocera equipment and would not recommend to anybody.