Summary: Took this printer on 3 business trips. Comes with a basically worthless velcro-on case, that does not hold the power/usb plugs (figure that out). Fourth trip pulled it out of the suitcase to find the two, tiny little clips on the lid had broken. I didnt even realise there were such tiny parts on it.
Summary: I have only used this printer a few times in the months since I purchased it -- less than six, and the printer cartridge light keeps flashing that the ink supply is low, AND/OR the cartridge is damaged. I have only printed in b/w so I know the color cartridge is over 3/4 full. It also is difficult to remove and reinsert correctly. Is this a design flaw or do others have a similar problem. I can't print because the printer won't allow me to reinsert the cartridges.
Summary: Ok, to be fair, I never could use this printer. I searched for a portable COPIER, and kept coming up with portable printers. After several searches, I decided to try to make this printer copy. I couldn't. But that is not the point of this review. The point is, it comes with two printer cartridges. For some reason they did not want to snap in as directed.
Summary: I liked the size of the printer as I don't have much room, and it seemed to have the right print speed. Its a mobile printer which I don't have need of but liked it for its size and print capabilities. I am reasonably experienced enough that I can handle most installs of hardware and software by myself. First off, the black cartridge wouldn't seat properly, had to call tech. support. The tech.
Summary: I plugged it before I left on a trip. It worked fine. When I arrived at my destination it didn't work. Spent almost an hour on chat with Tech assistance going through a useless protocol and then was told the ink cartridges were expired. Bought new cartridges. More time on chat. Still didn't work. I was told a new printer would be sent out immediately. Three weeks later, after business trip and no printer, more chat. I was told someone would call me within 24-48 hours.
Summary: This unit was a great disappointment. It took several installs and reinstalls to get the software to work - the printer kept mysteriously showing up as "disconnected". Then when I downloaded updates they sent the printer into disconnect yet again. Rather comically HP tech support suggested that I not use the updates as they have a lot of problems with the H470 and related updates. The print quality for a letter on very high quality paper is at best average.
Summary: I purchased this printer because of the wireless/bluetooth printing capabilities, and because it is nice and small and compact. Unfortunately, the bluetooth device did not appear to work at all, which is the reason we returned it. I was also very disappointed in the sheer amount of our time that trying to set up had wasted. (My husband is a director of IT and I am a software engineer and we can usually get anything working. If we had trouble..
The product was a demo model. It did not work. I returned it.
Ann Moore Hendon, Amazon
24 July 2009
Summary: The gentleman who sent it could not have been nicer about letting me return the item. It simply did not work. The cost was good, approximately $60 less than I ended up paying for a new one through HP. When I received the printer from the seller, it came wrapped in bubble wrap. It was described as new and working perfectly. I later found out it was a demo model. That explained why it did not come with software, warranty or the original box.