"After nearly 8 hours, this printer still does not work."
6 January 2012
Pros: None - doesn't work.
Cons: I spent 3 hrs of my time trying to get this printer installed & 4 1/2 hours on the phone w/ HP Tech sprt.I have a 3 yr old laptop w/ an upgraded Windows 7 32 bit OS. According to HP tech, this printer won't work with an upgraded version of Windows 7!
Pros: Clear vivid colour print, but slow compared with CLJ 2500 series
Cons: The CD disk stops half-way through installation with no promised choice of connection. No manual on disk. There is no obvious route to wireless connection - only USB. So far support has not been forthcoming since 23 Dec 2010 - it is now 22 Jan 2011.
Summary: DO NOT BUY ANY PRODUCTS FROM THIS COMPANY - Their after care customer service is disgraceful. I had a problem with this printer after only 6 months and they didn't want to know! They just referred me to the manufacture, Hp whose customer service is equally as bad. Hp have sent no less than 4 secondhand printers as replacements, none of which work!! So I have a house full of faulty secondhand printers and had no option but to go and buy another printer!
Summary: This is easily the worst printer I have ever had, and I am getting rid of it as soon as I can. It is slow to print, and spends most of its time calibrating, cleaning, or just having the wheels turning, but hamster definitely dead. It has slowed down productivity, and if my window opened wider, would be outside by now. I bought it because it had an envelope tray.