Summary: Several years ago I wrote a very positive review of this printer--with Windows XP it is a real workhorse, but it is not good with my new HP Windows 7 computer: you can only use the PCL driver, the PostScript driver offered for Windows 7 will not install ("Operation could not be completed [error 0x800f0214]"). And printing a graphic PDF with the PCL driver is agonizingly slow! HP is not the company it used to be!
Summary: I have used this printer for 6 years & when I needed another I didn't hesitate. My brother is using the one I just purchased and he is pleased. My first has only needed a replacement fuser assembly I installed myself. $169.00 Excellent value, good speed. Highly recommended.
Summary: What an upgrade from the 2000tn I had! Wow. Fast. More than likely those having problems are buying refurbished ones or are not buying them from an hp authorized dealer. HP always takes care of me but I always buy from legitimate sources.