Summary: I bought a HP desktop seven years ago. The day after the warranty expired, I called in a problem that had been chronic. HP refused to honor its warranty and instead sent me to India, where people were in training. Ultimately, they convinced me to reformat the disk even though I was convinced it was a hardware problem. They didn't advise me to buy a new disk, which I should have done. I had been using the hp backup utility.
great printer but it DOES NOT work w/ Vista 64-bit Home Premium
9 November 2008
Summary: Be careful of the reviews claiming there are workarounds to get this to work w/ Vista. They are not specific enough. There is no Vista driver for this printer. It's a great Laser for other systems, but it's basically garbage if you buy a Vista Home Basic or a Vista Home Premium PC. There are some fixes/drivers that will make the 1012 work in Vista Ultimate, which is perhaps the Vista version other users here who say they've gotten it to work have, but I can not get this...
Summary: This printer worked fine until i upgraded to Leopard. HP says that this works with Leopard but they have not put out any updated driver. Now i have a perfectly good printer that is defunct because of a piece of software. Guess I will have to buy a new printer. it WON'T be HP!!!!!
Summary: This printer is supposed to replace the LaserJet 1000, which we had for almost 2 years. The 1000 worked like a charm. We printed about 30,000 pages and 14,000 envelopes with it. Then it finally wore out (the fuser burned out). With the 1012, I had problems with installation. Unlike the 1000, which this is supposed to replace, there is no door to let envelopes feed out the back, so they wrinkle and curl.
Summary: The printing preferences window contents does not fit into the visible window area. It looks like a driver compatibility problem with the new Windows XP Service Pack 2. I didn't install SP2 on my other computer, and the driver is working fine. The Email technical support was terrible. They suggested me to download a "newer" driver from the HP website.
Summary: Warning: you will not be able to use this product without buying a separate USB cable. This is like buying a new car and first having to push it to the nearest gas station before you can use it. Apparently the USB from my digital camera is not the right size. There appears to be a parallel port but it is covered in a removeable-looking plastic bracket that I have so far been unable to pick off with my fingernails.
Summary: The HP LaserJet 1012 is not on the list of Apple's compatible printers. In order to get the printer to work under 10.3.4, I have to uninstall it and then re-install the printer driver. Because it is not on Apple's compatibility list, they will not support it. HP claims it is fully supported and blames corrupt computer files as the problem. The bottom line is if you plan to use this printer with a MAC, think again. It is more headache than it is worth.
Summary: The first thing I noticed about this printer is that it had no place on it to connect a serial cable, even though the "instructions" (purely pictoral - hardly any writing) and Web site product support both indicated that it should. The place where the connection should have been (as indicated by the product literature and a little pictograph on the printer itself) was nothing but a tab covered by plastic.