Summary: I bought this printer to replace a 10-year old HP DesignJet 5500 for color accurate wide format printing. The printer was purchased mainly to produce prints for design approval. Unfortunately, it is nowhere close to color accurate. At all. I purchased the extra eye-2-eye software package (an additional $1k), and installed it, repeatedly using every trick I could think of. I can't get prints even remotely close to color-accurate.
Summary: If you are looking for service on this printer, be prepared to suffer. Even with their promise of next day service, they will require you to go through hoops in attempting to resolve the proplem, even if it means staying on the phone for hours on end. And if you are not agile or well enough to do all they require, forget getting service since you will not be able to do all they want you to do - in fact you may make things worse. And they don't care.