Reviews and Problems with HP Color LaserJet Pro 400 M451DN
Showing 1-10 of 21
Mine is a lemon
T. Shannon, Amazon
4 weeks ago
Summary: Given all the positive reviews, it looks like mine may be the exception. When it prints, the printer does a nice job. That said, this one continually jams printing normal documents from the default tray. I've tried using tray 1 as well with the same results. To give you an idea, I just tried to print 3 separate pdfs. Two of the three jammed and needed to be reprinted. Another issue came up first thing today. Somehow, it appears that the software uninstalled itself.
Excerpt: Just purchased one week ago, internals started to make crunching sounds...and then toner poured out through the machine. Probably printed 60 pages. Hopefully Staples provides customer support with this junker.
Summary: ONLY get this printer if you are going to use it USB. When we moved it to a network printer we have been having error messages of all kinds. Just to name a few, we had to: -Create a static IP, which subsequently got an error message -Change the IP address, and reconfigure on all computers in the office. -"Downloading from Web" error, no idea what happened there, but appears to have temporarily fixed itself.
Excerpt: ONLY get this printer if you are going to use it USB. When we moved it to a network printer we have been having error messages of all kinds. This printer is incredibly SLOW for pdf files over the network. After MANY MANY calls with customer service I had to install a different driver which might work for now, but we have had many issues of various kinds. HP does not stand behind their product and refuses to take it back.
Impossible installation, drivers & technical support
Charles Johnson, Amazon
22 April 2013
Summary: If your goal is to have a Network printer, you better have an MIS department. Every computer needs individual downloads and installs for drivers to the C Drive (not the network -- get it -- network printer does not install over a network) and every one is a different problem and no instructions whatsover and the technical support absolutely 100% stinks. They do not even understand unzipping driver files.
Summary: This is why you purchase through Amazon. Printer arrived on-time. Unfortunately, after properly installing the printer, the printer's demo page was coming out perfect on half the page but the other half looked like the printer had run-out of ink. After confirming that the installed driver was correct and the most recent version, I printed 3 more demo pages - same problem every time. So, it was back in the box and ready for return.