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Question: Re- Canon Selphy CP780

I bought my selphy Cp780 last year (july) 3 weeks ago when printing photos it has a line on the left side of the photos. then, I went to where I bought it & they said just clean it! I said doesn't it still have a warranty as it is not even a year old and he said to send it to canon. we went to canon here in ashmore qld. and was told that we have to send it to NSW and we have to pay for the shipping fee and $50 whether threre's nothing wrong with it. what happened to the warranty thing?