paper the ink cartridges are not empty do i need to do something to make this happen?
Send it to the Canon to get it fix.
Probably your printhead needs replacing (Unfortunately).
You should wipe down your print head with paper towels; make sure there is no ink dripping around. Then take a wet paper towel and carefully wipe off any excess dried ink. Be careful how you hold it because you don't want ink to dribble on any part of the electronics. After that, switch it on and check the printing settings (whether it is correctly setup).